FIRST EVER BILLING EVENT

Hello,

Today we would love to present you a special event!

For a short period of time, we will be holding our first ever Billing Event!!

If you purchase certain Get Astro Packages, you will be receiving various amounts of Bonus Astro Coupons!

Look at the table for more details!

Amount Purchased Bonus Astro Coupon
$20/20EUR/£20 5%
$50/50EUR/£50 10%
$100/100EUR/£100 20%
$200/200EUR/£200 25%

 

Also,

We are holding a second event that is specially organized for a very important group of users.

If, you have spent USD$450 in the 90 days, we would be sending you a 25% Bonus Coupon! We would be checking our system every 30 days for users that qualify for this event until the Event is expired! (Please follow our blog for latest updates about this event, and the many events to come!)

These Coupons would be arriving in your emails. (Check your SPAM and JUNK folders!) If you are sure that you have met the criteria, please feel free to contact us! We’re just an email away!

 

Please note that these Coupons are redeemable at your next Astro Purchase!

 

Please feel free to comment, or contacts us at helpdesk-billing@ogplanet.com

 

This event wouldn’t be around for forever.

 

OneBip is BACK!

Dear friends!

 

As many of you know, OneBip, our mobile payment solution, has been down for roughly 3 weeks.

 

Well, we have good news. It is back up on our site!

We apologize for the inconvenience caused to all of OneBip Users.

 

In case you encounter any other issue, please do comment on this blogpost, or contact us at helpdesk-billing@ogplanet.com

 

Retiring VIP Program Announcement

Dear OGPlanet customers,

 

We want to apologize for taking such a long time to make a decision regarding the VIP Program.

However, after much consideration, we have decided to discontinue the VIP Program.

 

Please understand that that it was not easy to make this decision. The Billing team went through much evaluation and debate before deciding to discontinue it.

 

We understand that there must be questions that you have, and we hope the following would help answer some.

Regarding the previous blogpost, Special Events and Exclusive VIP Helpdesk were mention. Would these services be available?

Unfortunately, no. We feel at this point of time, our resources would be better served improving Customer Services and the Introduction of different Payment Methods to service our diverse users.

Is there a possibility that the VIP Program would be started again?

In the near future, we do not see the VIP Program starting again.

 

We apologize again for the confusion regarding the VIP Program and hope that you will understand.

We do want to hear your opinion regarding this issue.

Please feel free to comment below, or contact us at helpdesk-billing@ogplanet.com

Sincerely,

OGP Billing Team

How to update your credit card information

Hello,

Recently we have been receiving an overwhelming number of enquiries regarding changing Credit Card Information. So, here we are putting up a post to help you along the way.

 

If you use Credit Card to purchase Astros (and if you select to remember your credit card information), you should see that the website remembers your information (the software actually encrypts information as it’s entered — keeping credit card numbers safe and secure.)

If you recently changed your credit card and want to remove your past information, you can delete it by pressing the (X)

1

 

If you do press the (X) button, the OGPlanet Billing Website will bring you to this page to enter your new information.

 

2

 

We hope this is helpful for you.

If you find yourself having more questions or continuing having difficulty removing your past information, please fill free to comment on this blogpost or contact us at helpdesk-billing@ogplanet.com

 

OneBip Temporary Service Down

Dear OGPlanet customers,

Due to a technical error, some of you might have received an error message when purchasing Astro through Onebip. We have identified an internal bug in our system and have decided to take Onebip down as a temporary measure. For OneBip users, for now, you may check out Zong, alternative to OneBip, until the issue gets resolved.

We expect to resolve the issue by July 7th.

We apologize for any inconvenience. Rest assured that all the other payment gateways are not affected.

 

 

Ultimate Game Card is RETIRING

“Retirement Details

After seven years of having fun helping gamers pay online for virtual currency in OGPlanet games, Ultimate Game Card (UGC) will be retiring later this year. Ultimate Game Cards are in the process of being pulled from all retail stores and removed from online resellers. Consumers will no longer be able to buy Ultimate Game Cards after August 15th, 2014.

The last day to redeem your activated UGC codes will be September 30, 2014. So please remember to redeem your UGC codes before that date.

Related to the UGC product retirement, UltimatePoints (UPoints) will also be shut down. The last day to redeem your UPoints will be October 31, 2014.”

It is sad to see UGC retiring. However, OGPlanet will ensure that there will be alternative prepaid payment method in place before September 30th.

 

Please follow our blog to receive regular updates!

Link to Ultimate Game Card website: http://www.ultimategamecard.com/#details

 

 

 

 

 

Retiring Bonus Astro Coupon Announcement

Capture

 

Dear OGPlanet customers,

Effective June 4th 2014, Bonus Astro Coupon will no longer be available.

This decision was not made lightly. We have decided that our focus should be concentrated on improving customer services and introducing a variety of payment methods that suit your need.

As we begin to sunset Bonus Astro Coupon, we understand that you might have questions or concerns.

We have addressed common questions below.

What happens to my current Bonus Astro Coupon?

Any bonus coupon issued on or before June 3rd could be used before its expiry date.

When is the last day to get Bonus Astro Coupon?

It will be June 3rd.

Any possibility of Bonus Astro Coupon in the future?

As of now, No.

However, we are always open to your suggestion and idea. Please let us know what you think about this closure by commenting below.

 

Thank you again for your understanding.

 

 

Notice: PayPal Rate Change

Dear OGPlanet customers,

For the last five years, we have maintained the same number of Astro for each price point for PayPal in spite of rising merchant fees and fraudulent activities from Paypal transactions. As much as we would like to maintain same rates, we find that we must adjust the number of Astro for each price point to offset rapidly rising costs of fraudulent activities from PayPal transactions.

Effective May 12th, 2014, we have lowered the number of Astro by 5% for each price point.

We value you as a customer and want to continue serving you. If you have questions or concerns about this increase, please consider credit card or Skrill as an alternative option. Please note that the rate change only applies to PayPal transactions.

Thank you for your consideration.

 

 

 

OGPlanet VIP Membership

Hello!

VIP.

At OGPlanet, we want to celebrate and share our love with members that are close to our hearts.

Therefore, we have revised our VIP Program and are excited to invite you to be our highly highly honoured VIP Member.

 

So before we continue further, let us tell you what you need to become a VIP member!

You have played OGPlanet games and spent USD $450 in the past 3 months.

(Yes, it’s that simple!)

 

Now, you must be wondering what sets apart an OGPlanet VIP member?

You will be getting

 

-          Monthly 25% Bonus Astro Coupons

-          Special and Exclusive Events in the coming months!

-          VIP Helpdesk Access

 

 

The monthly 25% Bonus Astro Coupons will appear in your account.

** We will give you access to VIP Helpdesk after you’ve been approved.

 

However, this VIP Membership renews every 6 months. After 6 months, we would evaluate to see whether you’ve fulfilled the criteria again!

You will receive an email from us if you are eligible for this program.

 

 

 

 

Error Codes 10104,10105, 10106

Hello!

Over the past few days, OGP Billing team has noticed that there is an increase in help desk tickets regarding the Error Code 10104, 10105 and 10106.

Below is what these error codes really mean.

 

(a)    What does these error codes really mean?

 

Error Code 10104 You have reached your daily limit
Error Code 10105 You have reached your weekly limit
Error Code 10106 You have reached your monthly limit

 

(b)   How much can I spend daily, weekly and monthly?

 

  Daily Maximum Weekly Maximum Monthly Maximum
USD $ 500 $ 1,000 $ 2000

(c) Can I get limit increase?

In the event you ever find yourself needing more Astros, please do not hesitate requesting for an increase of Astro Limit.

However, we have a criterion that Friends and Family of OGPlanet needs to fulfill before your Astro Limit can be raised.

  • Payment Method of Credit Card or Prepaid Card

o   Paypal would be case-by-case review

  • Whether you have ever done a Chargeback or been blocked from playing for any reason.

 

If you would like to see if you’re eligible for a raise in Astro Limit, please feel free to send us a ticket on our helpdesk or comment on this blog post.

The Billing Team is here to help!