Error Codes? See what they really mean

When you have a problem purchasing, most of the time you would get an error message as a pop up. Each error code is associated with a particular problem. Here are some of the definitions of the error codes below.

Error 10902

The previous attempts at purchasing Astros through the payment gateway were declined due to address verification system mismatch.

If you are entering the correct billing address and are still being declined, this means that the location you are attempting to purchase from does not pass this security feature.  Please use an alternative payment method such as PaybyCash or ClickandBuy.  We apologize for the inconvenience this issue may have caused.

Error 10904

This error means that you have entered the information incorrectly – it doesn’t match the information held on record by your bank.  Please make sure all information is correct before submitting – you can do this by checking the information written on the card, as well as by making sure that your billing address appears exactly as it does on your credit card bill or bank statement.

Error 10802

The first OGPlanet User to have purchased Astros through a ClickandBuy account is permanently bound to that account.  No other OGPlanet Users will be able to purchase Astros through that account.

Unfortunately, we are unable to re-associate any accounts.  Either you can use the account that originally purchased Astros to gift Astros to your account or you can try using one of our other billing methods: Secured MasterCard/Visa, PayPal, PayByCash or the OGP game cards.

Error 10704

The first OGPlanet User to have purchased Astros through a PayPal account is permanently bound to that account.  No other OGPlanet Users will be able to purchase Astros through that account.  In addition, only one credit card may be registered to a PayPal account.  If you would like to use this credit card on another PayPal account it will first need to be removed from any other PayPal accounts it is associated with.

Unfortunately, we are unable to re-associate any accounts.  Either you can use the account that originally purchased Astros to gift Astros to your account or you can try using one of our other billing methods: Secured MasterCard/Visa, ClickandBuy, PayByCash or the OGP game cards.

Error 10702

This error code indicates that either your billing address is unconfirmed or your PayPal account is unverified.

If your PayPal account is unverified you can verify it by going here:

https://www.paypal.com/us/cgi-bin/webscr?cmd=_seal-confirm-me

In order to confirm your billing address you will need to add a credit card to your PayPal account. PayPal uses your credit card billing information to confirm your shipping address. You can find out more here: https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/general/ShippingAddress-outside

Error 10401,10402

The credit card used cannot be processed by our payment gateway.  There is nothing we can do about this particular case – the payment gateway will not authorize this card.  It is our recommendation that you either use a different credit card, or an alternative payment method such as the official OGPlanet Game Card or PayByCash.

Error 11000 (if you can still log into ogplanet.com)

This account has been blocked from making purchases by certain payment methods. You may still purchase Astros using the OGPlanet Game Card, Ultimate Game Card, OpenBuck, PaySafeCard or E-Prepag.

As a reminder, the User Agreement, to which you agreed when joining OGPlanet.com, note that OGPlanet can and does issue warnings, temporary suspensions and permanent terminations of user identities for user violations.  We retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions.  By using the Site, you agree you will be bound by OGPlanet’s determination as to whether a violation has occurred and any penalty we choose to implement.

 Error 11305

Please try again, and if you encounter the same error, please contact PaySafeCard directly to have your issue resolved.

For your convenience, we have provided the link to their Customer Support:

http://www.paysafecard.com/uk/help/

Exhausted? More to be added.

Don’t see your error code? Please comment below. 

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22 thoughts on “Error Codes? See what they really mean”

  1. Hello. My ogplanet account was temporarily suspended due to a chargeback issue and after getting it back, was told I cant use paypal or credit cards anymore because but ultimate game cards is fine. Well I used one and now I cant spend the astros. Whats the deal?

    1. Hello,

      Do you mean that Astro did not get deposited into your account after using UGC? Could you please provide us with your User ID so that I could take a look at this case?

      1. No, the Astro got deposited, I just couldn’t spend them. But you guys already fixed the problem and then some. So thank you.

    2. Hello,

      Due to the chargeback, your main account will not be able to purchase Astros using any method. However, associated and other accounts may be able to purchase and spend Astros using prepaid methods. You can then gift the items to the main character.

      Regards,

      OGP Billing

  2. I get 11000 error, and cant deposit through Credit Card or Paypal anymore. It says you may have violated ogp procedures in accordance with the agreement when ya signed up, if that’s so. what did rule did I break, cause I don’t see any other reason why this wouldn’t work, I changed proxy settings, unchecked them like it suggestes for this error and still wont let me buy, ID: Stellar

    1. Hello Stellar,

      As error code 11000 is related to violation of our terms, we are not able to investigate the issue here on the blog. Our record indicates that we have responded to your question related to this through helpdesk. If you still have question, please feel free to send another ticket for more information.

    2. Error code 10003 ip is blocked and the reason is “other” i have not recieved a warning or explaination as to what the issue is I would like to get this cleared up as soon as possible thank you

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