Error code 10900, 10901, 10902,10904 are the most common errors codes. (See below)
You may add your credit card to your PayPal account and pay using PayPal.
Here is how it works.
1. Make a PayPal account if you do not have one yet. (www.paypal.com)
2. Once you have made an account, please log in and click on Profile
3. Add your credit card
4. Once you have successfully added your credit card, you should go to www.ogplanet.com and go to Get Astro page.
Make sure you select PayPal as a payment method and you will be redirected to a page below. Log in again and select your credit card.
This would address most error cases. If you still have problems, it might be due to your bank which issued your credit card not allowing it. Please contact the bank
OGPlanet Billing Blog 
ok but now i have a whole different problem. i was originally trying to connect a different card to my ogp account because my old card was allowed to use the visa/mastercard protection program. i just want to be able to purchase astros again the regular way not through some middle man version which i have to give my personal info to just to make a purchase
Hello Anthony,
Sorry for late reply.
Are you referring to Paypal as middleman? Paypal is considered to be one of the secure payment methods. Rest assure that your information that are put into our system and Paypal will be safe. In the case of fraudulent transactions, you can always contact your bank who issue your credit card to investigate.
^*wasn’t allowed*
Hello Anthony,
Could you specify what really happened?
I select PayPal as my purchase option, but the instant I hit continue, I get the error.
Hello,
Could you give us a screenshot of your problem?
Please email your screenshot to this email, ogp-billing@ogplanet.com
What does the error say? do you see any number associated with it?
Thank you in advance.
is the visa gift card allowed?
Hello,
Yes, Visa gift card would work only if used through Paypal. In order to use your visa gift card, we strongly suggest that you register your card. Instruction could be found on the back of your visa gift card. Once registered, with your Paypal account, you can add your credit card to your account. For more information, please refer to this post, https://ogpbilling.wordpress.com/2014/03/16/how-to-deal-with-error-code-10900/
Both give me error 1091, I cannot contact the bank at the moment.
Hello Samuel,
Have you tried adding your credit card to PayPal? What error did you get? Is it possible to provide us with more information about the error?
My credit card is added to PayPal, it worked later but now same error is back I do not know how to provide you with more info except like this.
Payment Gateway: CreditCard
Time: 04/30/2014 20:36.0
Astro Amount: 400
Cost: 20$
Purchaser: Rather not say
Receiver:
Error Reason: An exception occurred in the credit card server during the authentication process. Please contact your issuing bank and try again.
Error Code: 10901
It is nearly 12AM atm so calling bank is out of the question.
Ok well I switched from chrome browser to torch and now it works. So something is up with my chrome browser, but it really does not make sense as torch is based off chrome.
Hello Samuel.
Sorry for late reply. Glad that the issue has been fixed.
Please let us know if there is any other problem.
it won’t let me put any billing info in and it says that i already have a card on my account but i dont
Hello Kane,
Sorry for late reply.
Could you please forward the screenshot of the problem to ogp-billing@ogplanet.com?
Need help when i tried to confirm my master card this appeared
“The Card Verification System used by PayPal is currently unavailable. Please try to add your card at a later time. We apologize for this inconvenience.”
what should i do?
Hello Ralph,
It seems that Paypal is having a technical problem. We do not believe that your credit card is a problem.
Please try again. If the problem persists, please contact us again.
I need help I keep getting error code 10901 and I can’t buy astros
Hello I need help I keep getting error codes and I can’t access my astros
Hello James,
If you are having difficulty purchasing Astros and need further assistance, please contact us via Helpdesk as some of the information can not be shared on our blog.
Here is an instruction.
https://ogpbilling.wordpress.com/about/
How do i go about changing my credit card info for purchases due to current card on file being canceled and now have a new one…
Hello Steve,
Glad you have asked!
We just published an article regarding this.
Please check out our post at http://wp.me/p4n7so-30
Well I really enjoyed reading it. This information procured by you is very practical for correct planning. eeefdaeaagfe
10901 error. I have tried all suggestions listed here and I still can’t buy Astros. I have tried 3 different web browsers, i have tried turning my firewall off, i have tried to use paypal and also skrill, and nothing works.
Why will the visa gift card not work as same as credit card? We lose 50 astros by having to go through PayPal. Not cool
Hello,
You are able to use Skrill using a visa gift card and receive the same amount of Astros.
I’ve tried buying astros from credit card, paypal, and skrill options and still get that error before even getting the chance to enter payment information right after choosing my astro amount. On the error page I click submit and I get another error Cannot reach helpdesk. How am I supposed to get astros if none of the payment methods or methods of contacting support are working
Hi Jargus,
In the event that you are unable to contact helpdesk via our website’s support page, you are able to send us an email at helpdesk-billing@ogplanet.com and billing@ogplanet.com and we will get back to you through email.
Are you still unable to login to those pages? And were you getting error 11000? We have reviewed your account and it is not banned or over limit or anything like that, you should have been able to log-in and access for those pages.