Error Codes 10104,10105, 10106

Hello!

Over the past few days, OGP Billing team has noticed that there is an increase in help desk tickets regarding the Error Code 10104, 10105 and 10106.

Below is what these error codes really mean.

 

(a)    What does these error codes really mean?

 

Error Code 10104 You have reached your daily limit
Error Code 10105 You have reached your weekly limit
Error Code 10106 You have reached your monthly limit

 

(b)   How much can I spend daily, weekly and monthly?

 

  Daily Maximum Weekly Maximum Monthly Maximum
USD $ 500 $ 1,000 $ 2000

(c) Can I get limit increase?

In the event you ever find yourself needing more Astros, please do not hesitate requesting for an increase of Astro Limit.

However, we have a criterion that Friends and Family of OGPlanet needs to fulfill before your Astro Limit can be raised.

  • Payment Method of Credit Card or Prepaid Card

o   Paypal would be case-by-case review

  • Whether you have ever done a Chargeback or been blocked from playing for any reason.

 

If you would like to see if you’re eligible for a raise in Astro Limit, please feel free to send us a ticket on our helpdesk or comment on this blog post.

The Billing Team is here to help!

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Rumble Fighter Closure & Refund

UPDATE: There will be a refund request form available on May 15th at 12 pm PST on our website. On May 15th, please log into www.rumblefighter.com to access refund request form. The online refund request form will be available for 3 months. Please remember that refund will be made in a form of Astro. 

  • Astros are refunded directly after clicking the refund button 
  • Only Astros spent in RF from Feb. 2 ~ April 2 will be refunded

 

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Hello all,

As many of you might know, Rumble Fighter will officially be closing on May 23rd 2014.

We are extremely grateful for your support for all these years. If you would like to see what RF team has to say regarding closure, please refer to the link

We have received many inquiries regarding what really happened and how the refund will be issued.

We strive to be transparent with our users. We apologize for delay in getting back to all of you.

Please take a moment to read Q&A below.

(1)  What really happened?

Nimonix, the developer of Rumble Fighter and OGPlanet were unable to renew publishing rights to continue Rumble Fighter service. Our contract with Nimonix ends on May 23rd 2014, which will be the day of official closure for Rumble Fighter. Every three years, OGPlanet and Nimonix renew contract. However, this time, it did not work out.

 

(2)  What is our refund policy for this closure?

 

All Rumble Fighter players have received 10,000 Astros which could only be used in Rumble Fighter.

 

The refund for Astros will be available for those who have purchased any of Rumble Fighter’s in game item on or after February 2nd, 2014. In other words, qualified users will receive Astros as compensation.The number of Astros is calculated by adding up Astros spent to purchase items within Rumble Fighter game store on or after February 2nd 2014.

 

Please note that as per our billing agreement, (a) any purchase made before February 2nd 2014 will not be refunded and (b) the refund for Rumble Fighter will only be issued in the form of Astros. No other forms of refund will be available.

If you are still not satisfied with our refund policy, please take a moment to review our billing agreement which you agreed when making Astros purchases.

 

(3)  When are we receiving refund and how does it work?

All refunds will be provided to the eligible users by May 31st 2014. Qualified users will be able to request Astro refund in May. Our IT team is currently working on creating platform where qualified users can submit the Astro refund request.

 

 

Please follow our billing blog for future updates regarding refund.