Retiring VIP Program Announcement

Dear OGPlanet customers,

 

We want to apologize for taking such a long time to make a decision regarding the VIP Program.

However, after much consideration, we have decided to discontinue the VIP Program.

 

Please understand that that it was not easy to make this decision. The Billing team went through much evaluation and debate before deciding to discontinue it.

 

We understand that there must be questions that you have, and we hope the following would help answer some.

Regarding the previous blogpost, Special Events and Exclusive VIP Helpdesk were mention. Would these services be available?

Unfortunately, no. We feel at this point of time, our resources would be better served improving Customer Services and the Introduction of different Payment Methods to service our diverse users.

Is there a possibility that the VIP Program would be started again?

In the near future, we do not see the VIP Program starting again.

 

We apologize again for the confusion regarding the VIP Program and hope that you will understand.

We do want to hear your opinion regarding this issue.

Please feel free to comment below, or contact us at helpdesk-billing@ogplanet.com

Sincerely,

OGP Billing Team

How to update your credit card information

Hello,

Recently we have been receiving an overwhelming number of enquiries regarding changing Credit Card Information. So, here we are putting up a post to help you along the way.

 

If you use Credit Card to purchase Astros (and if you select to remember your credit card information), you should see that the website remembers your information (the software actually encrypts information as it’s entered — keeping credit card numbers safe and secure.)

If you recently changed your credit card and want to remove your past information, you can delete it by pressing the (X)

1

 

If you do press the (X) button, the OGPlanet Billing Website will bring you to this page to enter your new information.

 

2

 

We hope this is helpful for you.

If you find yourself having more questions or continuing having difficulty removing your past information, please fill free to comment on this blogpost or contact us at helpdesk-billing@ogplanet.com

 

OneBip Temporary Service Down

Dear OGPlanet customers,

Due to a technical error, some of you might have received an error message when purchasing Astro through Onebip. We have identified an internal bug in our system and have decided to take Onebip down as a temporary measure. For OneBip users, for now, you may check out Zong, alternative to OneBip, until the issue gets resolved.

We expect to resolve the issue by July 7th.

We apologize for any inconvenience. Rest assured that all the other payment gateways are not affected.