Retiring VIP Program Announcement

Dear OGPlanet customers,

 

We want to apologize for taking such a long time to make a decision regarding the VIP Program.

However, after much consideration, we have decided to discontinue the VIP Program.

 

Please understand that that it was not easy to make this decision. The Billing team went through much evaluation and debate before deciding to discontinue it.

 

We understand that there must be questions that you have, and we hope the following would help answer some.

Regarding the previous blogpost, Special Events and Exclusive VIP Helpdesk were mention. Would these services be available?

Unfortunately, no. We feel at this point of time, our resources would be better served improving Customer Services and the Introduction of different Payment Methods to service our diverse users.

Is there a possibility that the VIP Program would be started again?

In the near future, we do not see the VIP Program starting again.

 

We apologize again for the confusion regarding the VIP Program and hope that you will understand.

We do want to hear your opinion regarding this issue.

Please feel free to comment below, or contact us at helpdesk-billing@ogplanet.com

Sincerely,

OGP Billing Team

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