Guide to Common Recent Error Codes and How to Navigate Around Them

Dear OGP Friends,

In this post, we are going to explore a summary of common error codes that you might encounter when trying to purchase on our website, the meaning behind those error codes, and how to overcome these errors.

Error Code 11000

Error ticker ‘Unfortunately, your request has been denied due to security measures. Please try again later.’ The most common reason for error code 11000 is attempting to purchase Astros repeatedly during a short window of time. Please allow at least an hour to pass before attempting to purchase again when you see this error.

Error Code 300

This means the transaction was rejected by the internet payment gateway. There are multiple reasons why this error might occur.

  • Address verification system mismatch; the street address or zip/postal code entered does not match the issuer record. Please review your credit card or bank statement and try to enter the address character by character as it appears on the statement.
  • Card Code Mismatch – the card verification value at the back of the card is not entered correctly
  • The transaction has been rejected by the credit card issuer

Error Code 10901

This error is usually caused when a browser extension or add-on, such as Adblocker or Adblock Plus, or a firewall or anti-virus software interferes with the loading process of the website’s transaction steps. This error can be solved by using a different browser, disable extensions/going incognito (or private browsing), or using another device to purchase the Astros.

Error Code 10704

This error means that a different PayPal account than the one used before on the same OGPlanet account is being used to attempt purchase of Astros. This is because the first OGPlanet User to have purchased Astros through a PayPal account is permanently bound to that account.  No other OGPlanet Users will be able to purchase Astros through that account.  In addition, only one credit card may be registered to a PayPal account.  If you would like to use this credit card on another PayPal account, it will first need to be removed from any other PayPal accounts it is associated with.


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