Who we are

The Customer Billing Experience is the most viable aspect of the customer journey.

Our billing team at OGPlanet is approaching a new way of communicating with the customers to enhance billing experience.

OGPlanet Billing team is working hard to get things right.

Some of the improvements that we are working on are (a) knowledgeable staff through comprehensive training (b) more choices of payment gateways that suit your needs (c) communication about billing from the very start of the customer journey.

In order to get these right, we need your help.

Please do not hesitate to leave your comment on our blog!

OGPlanet Website: www.ogplanet.com

OGPlanet Billing Helpdesk :

Step 1: log into www.ogplanet.com

Step 2: Click on Support tab on the top right.

Step 3: Click on Billing under FAQ/Help Desk

Step 4: Click on one of the categories in a drop down menu and click on search. Fill out the form and submit!

26 thoughts on “Who we are”

  1. Rumble fighter i would like to get my refund for all the money i spent on this game my information is banned for some reason when i try to log in so how can i contact or talk to you about the refund.

  2. Ok so ive been getting the vip 25% coupons for a while now, and i got my card recently. but in my inbox at ogplanet games, they said i need to follow some steps to finalize my vip enrollment. what I got in the mail doesnt have any steps to do so, what do I do?

  3. May I also request an early refund for the astros I spent on Rumble Fighter between Feb 2nd. to April 23rd. I need to leave my OGP User ID correct? Here it is: eleckid123

    I do hope I receive in good time =w=

    1. Hello Gabriel,

      Thank you for reaching out to us.
      We will determine your eligibility of RF refund and will issue Astro refund to you by next Tuesday.
      Thank you for your patience.

  4. I have still not receive my astro refund, which was supposed to be by today.
    Is there a problem, delay or do I not meet the requirements for the refund?

    OGP User ID: eleckid123

  5. Hello, May I receive my astro refund from rumble fighter, I have waited and waited but never received it. It shows in my used history that I spent astros from feb 2nd through april 23rd, but I have still not gotten them. My OGP user ID is: thesteven

  6. 24.154.135.217 this has blocked one of my gaming sites from Ogplanet. Somehow I have always had a problem linking my facebook account to my Uncharted Waters online This is one of the games I play like a religion . I know that in at least one year I had purchased over 1000 American dollars to try to melt down my RU mono and power supply vj in Windows XP to build my Account Character . I had not Done a complete map but had most quest done. Yet I had Sailed around most of the seas and varieties the vessel of my making. Now unfortunately ai Do not have a character. could you pull this Block. serenityshark1981@tnx.com

    1. List me out a couple know hours and days that are scheduled for maintenance. GM to notify in case of technical issues.
      COULD SOMEONE LET ME KNOW IF THIS VERSION IS EVER GOING TO BE ON XBOX ONE and character Kinect with offline options . This game would captivate the user for life.

      1. Hello,

        Thank you for visiting the OGPlanet Billing Blog.

        To see a list of scheduled maintenance whenever it is announced, please visit the News section of our website at http://www.ogplanet.com/news.og

        Currently, we are not able to comment if a console version of Uncharted Waters Online is ever going to available on the Xbox One with Kinect/offline options. Please consult press releases by the developers, Koei Tecmo for more information.

        Regards,

        OGPlanet Billing

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