Guide to Common Recent Error Codes and How to Navigate Around Them

Dear OGP Friends,

In this post, we are going to explore a summary of common error codes that you might encounter when trying to purchase on our website, the meaning behind those error codes, and how to overcome these errors.

Error Code 11000

Error ticker ‘Unfortunately, your request has been denied due to security measures. Please try again later.’ The most common reason for error code 11000 is attempting to purchase Astros repeatedly during a short window of time. Please allow at least an hour to pass before attempting to purchase again when you see this error.

Error Code 300

This means the transaction was rejected by the internet payment gateway. There are multiple reasons why this error might occur.

  • Address verification system mismatch; the street address or zip/postal code entered does not match the issuer record. Please review your credit card or bank statement and try to enter the address character by character as it appears on the statement.
  • Card Code Mismatch – the card verification value at the back of the card is not entered correctly
  • The transaction has been rejected by the credit card issuer

Error Code 10901

This error is usually caused when a browser extension or add-on, such as Adblocker or Adblock Plus, or a firewall or anti-virus software interferes with the loading process of the website’s transaction steps. This error can be solved by using a different browser, disable extensions/going incognito (or private browsing), or using another device to purchase the Astros.

Error Code 10704

This error means that a different PayPal account than the one used before on the same OGPlanet account is being used to attempt purchase of Astros. This is because the first OGPlanet User to have purchased Astros through a PayPal account is permanently bound to that account.  No other OGPlanet Users will be able to purchase Astros through that account.  In addition, only one credit card may be registered to a PayPal account.  If you would like to use this credit card on another PayPal account, it will first need to be removed from any other PayPal accounts it is associated with.

Final Chance to use your Ultimate Game Card codes

Hello,

As UGC is closing down soon, we thought it would be good to remind our dear users of the pending closure of their service.

After several years of helping online gamers pay for Astros on OGPlanet games, UGC will be retiring at the end of September.

As of August 15th 2014, UGC was pulled off from retail stores and online resellers worldwide and is no longer available. However, those in possession of an Ultimate Game Card or a UGC code are still able to redeem the codes until September 30, 2014. The codes will no longer be active by the first day of October 2014.

We would like to remind anyone with a UGC card in hand to redeem the code as soon as possible on our website. This can be done by:

  • Go to https://astros.ogplanet.com/main.og
  • Select ‘All’ or ‘Prepaid’
  • Select ‘Ultimate Game Card’
  • Ensure the upper right corner of the screen shows your country, or the country of purchase of the UGC card (for currency purposes)
  • Enter your UGC code
  • Complete the transaction

Any remaining Ultimate Points (UPoints) can still be redeemed up till October 31, 2014. UPoints are leftover balances from UGC purchases. Full instructions on how to redeem UPoints can be found here:  https://site.ultimatepay.com/

Thank you for support of OGPlanet games.

Error Codes 10104,10105, 10106

Hello!

Over the past few days, OGP Billing team has noticed that there is an increase in help desk tickets regarding the Error Code 10104, 10105 and 10106.

Below is what these error codes really mean.

 

(a)    What does these error codes really mean?

 

Error Code 10104 You have reached your daily limit
Error Code 10105 You have reached your weekly limit
Error Code 10106 You have reached your monthly limit

 

(b)   How much can I spend daily, weekly and monthly?

 

  Daily Maximum Weekly Maximum Monthly Maximum
USD $ 500 $ 1,000 $ 2000

(c) Can I get limit increase?

In the event you ever find yourself needing more Astros, please do not hesitate requesting for an increase of Astro Limit.

However, we have a criterion that Friends and Family of OGPlanet needs to fulfill before your Astro Limit can be raised.

  • Payment Method of Credit Card or Prepaid Card

o   Paypal would be case-by-case review

  • Whether you have ever done a Chargeback or been blocked from playing for any reason.

 

If you would like to see if you’re eligible for a raise in Astro Limit, please feel free to send us a ticket on our helpdesk or comment on this blog post.

The Billing Team is here to help!

How to use remaining balance on my UGC (Ultimate Game Card) ?

UGC is one of the most popular choices. In our previous blog, we talked about how to get Astro using UGC. (LINK)

Due to the fees, our users are not able to fully use up the value of the card for a particular choice of amount.

Example, for $20 Astro choice, $20 worth of UGC is not enough to cover due to fees added on top of $20.

However, we have good news for you. First, let’s make an account for UltimatePoints (link)

With UltimatePay account, you would receive UltimatePoints when they overpay for a virtual currency or digital goods.

For example, if you were to redeem a $5 prepaid game card to buy a $4.99 virtual good, the remaining $0.01 would be stored in your UltimatePay account in the form of UltimatePoints.

What Can I Do With my UltimatePoints Balance?

UltimatePoints can be applied towards future purchases in the game which they are stored.

How Can I use my UltimatePoints Balance?

Here is how it works.

1. Log into OGPlanet.com and go to Get Astro page.

 

1

 

2. Once you proceed with UGC, you will be directed to a UGC payment page. Before, you put in another UGC number.

 

2

 

3. Before, you put in another UGC number, click on Login. You need to have UltimatePay account. (link)

 

3

 

4.  You see that my UltimatePoints were applied and total went down. This is how you use your remaining balance towards your future purchase.

 

4

 

Please remember that in order to use the balance of the card, you should have UltimatePay account and the remaining balance could only be used toward the games in OGPlanet.

Please comment down below if you have any question.

 

 

 

 

 

How to deal with Error Code 10900,10901,10902, 10904

Error code 10900, 10901, 10902,10904 are the most common errors codes.  (See below)

1

You may add your credit card to your PayPal account and pay using PayPal.

Here is how it works.

1. Make a PayPal account if you do not have one yet. (www.paypal.com)

123

2. Once you have made an account, please log in and click on Profile

2

3. Add your credit card

1234

4. Once you have successfully added your credit card, you should go to www.ogplanet.com and go to Get Astro page.

3

Make sure you select PayPal as a payment method and you will be redirected to a page below. Log in again and select your credit card.

Paypal

This would address most error cases. If you still have problems, it might be due to your bank which issued your credit card not allowing it. Please contact the bank

 

How do I redeem UGC?

Ultimate Game Card is one of the top-selling prepaid game cards redeemable with OGPlanet. It is available at over 100,000 locations in North America, Australia, New Zealand and countless more internet Cafe and prepaid card top up locations in Brazil, Singapore and many more countries worldwide. s one of the most popular choices of payment for our customers.

Two ways to get UGC

a. Physical card at a store near you (find your store)

b. Buy it online (instruction)

The guide below is focused on how to get a physical card at a store and redeem at OGPlanet. If you do not have time or stores near you, please purchase it online.

Step 1. On my way to the store… “Shoppers Drug Mart” 

1a

Step 2. Look for Prepaid Card Section in the store or ask for Ultimate Game Card 

1b

Step 3. I got $25 UGC. 

1c

Step 4. On the back of the card, scratch off the grey area to get your code.

1d 

Step 5. Log into http://www.ogplanet.com and go to Get Astro Page. Select Prepaid and Ultimate Game Card. Choose your package. 

2

Step 6. You will be directed to a different page. Put PIN code which is on the back of the card and click Add Card. 

3

Step 7. Transaction completed! I still have 158 Ultimate Points which I could use in the future. 

5

Step 8. You will be directed back to http://www.ogplanet.com with Congratulation message. Astro has been added. 

6

It is done!

Again if you do not have time or store near you to get UGC, please get PIN for UGC online (instruction

Error Codes? See what they really mean

When you have a problem purchasing, most of the time you would get an error message as a pop up. Each error code is associated with a particular problem. Here are some of the definitions of the error codes below.

Error 10902

The previous attempts at purchasing Astros through the payment gateway were declined due to address verification system mismatch.

If you are entering the correct billing address and are still being declined, this means that the location you are attempting to purchase from does not pass this security feature.  Please use an alternative payment method such as PaybyCash or ClickandBuy.  We apologize for the inconvenience this issue may have caused.

Error 10904

This error means that you have entered the information incorrectly – it doesn’t match the information held on record by your bank.  Please make sure all information is correct before submitting – you can do this by checking the information written on the card, as well as by making sure that your billing address appears exactly as it does on your credit card bill or bank statement.

Error 10802

The first OGPlanet User to have purchased Astros through a ClickandBuy account is permanently bound to that account.  No other OGPlanet Users will be able to purchase Astros through that account.

Unfortunately, we are unable to re-associate any accounts.  Either you can use the account that originally purchased Astros to gift Astros to your account or you can try using one of our other billing methods: Secured MasterCard/Visa, PayPal, PayByCash or the OGP game cards.

Error 10704

The first OGPlanet User to have purchased Astros through a PayPal account is permanently bound to that account.  No other OGPlanet Users will be able to purchase Astros through that account.  In addition, only one credit card may be registered to a PayPal account.  If you would like to use this credit card on another PayPal account it will first need to be removed from any other PayPal accounts it is associated with.

Unfortunately, we are unable to re-associate any accounts.  Either you can use the account that originally purchased Astros to gift Astros to your account or you can try using one of our other billing methods: Secured MasterCard/Visa, ClickandBuy, PayByCash or the OGP game cards.

Error 10702

This error code indicates that either your billing address is unconfirmed or your PayPal account is unverified.

If your PayPal account is unverified you can verify it by going here:

https://www.paypal.com/us/cgi-bin/webscr?cmd=_seal-confirm-me

In order to confirm your billing address you will need to add a credit card to your PayPal account. PayPal uses your credit card billing information to confirm your shipping address. You can find out more here: https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/general/ShippingAddress-outside

Error 10401,10402

The credit card used cannot be processed by our payment gateway.  There is nothing we can do about this particular case – the payment gateway will not authorize this card.  It is our recommendation that you either use a different credit card, or an alternative payment method such as the official OGPlanet Game Card or PayByCash.

Error 11000 (if you can still log into ogplanet.com)

This account has been blocked from making purchases by certain payment methods. You may still purchase Astros using the OGPlanet Game Card, Ultimate Game Card, OpenBuck, PaySafeCard or E-Prepag.

As a reminder, the User Agreement, to which you agreed when joining OGPlanet.com, note that OGPlanet can and does issue warnings, temporary suspensions and permanent terminations of user identities for user violations.  We retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions.  By using the Site, you agree you will be bound by OGPlanet’s determination as to whether a violation has occurred and any penalty we choose to implement.

 Error 11305

Please try again, and if you encounter the same error, please contact PaySafeCard directly to have your issue resolved.

For your convenience, we have provided the link to their Customer Support:

http://www.paysafecard.com/uk/help/

Exhausted? More to be added.

Don’t see your error code? Please comment below.