Introducing: Billing Live Chat

Hello OGP Friends,

When you visit the Get Astros page on the OGPlanet website, you may notice a new “Live Chat” icon the bottom-right corner of the screen:

Live Chat Icon

Clicking on this icon will take you to the live chat widget screen:
Live Chat Screen

Enter your username, account registered email in the boxes provided.

Then type in your question in the 3rd box, and wait for the Agent OGP Billing Team to enter the conversation.

in-chat screen

Please note, Billing Live Chat will be limited to the hours of 9am to 6pm OGP time. Type in “Pacific Time” on the Google search bar at any time to find out what time it is in the OGP time zone, or click here.

 

Advertisements

Notice to European users (change in Astro rate announcement)

Dear European users,

This is to announce a change in the rate of Astros with regards to Euro purchases.

The rates of Astros are based on the United States Dollar and the exchange rates relative to the US Dollar.

Our current Astro rates were set up a few years ago, when the USD-Euro exchange rate was significantly different to what it is now and what it has been since the start of 2015. For the past few months, we had tried to keep the number of Astros per Euro at the same rate, however we are not able to sustain it any longer for a variety of reasons.

Due to the ongoing depreciation (going down in value) of the Euro, and for fairness and consistency for our global users (so that users all over the world pay the same price), we had to adjust the rate of Astros.

Our European users, specifically in the eurozone, will notice that they would be receiving a few less Astros for their purchases as of May 7, 2015 11am PST/7pm CET.

We apologize for any inconvenience caused.

FIRST EVER BILLING EVENT

Hello,

Today we would love to present you a special event!

For a short period of time, we will be holding our first ever Billing Event!!

If you purchase certain Get Astro Packages, you will be receiving various amounts of Bonus Astro Coupons!

Look at the table for more details!

Amount Purchased Bonus Astro Coupon
$20/20EUR/£20 5%
$50/50EUR/£50 10%
$100/100EUR/£100 20%
$200/200EUR/£200 25%

 

Also,

We are holding a second event that is specially organized for a very important group of users.

If, you have spent USD$450 in the 90 days, we would be sending you a 25% Bonus Coupon! We would be checking our system every 30 days for users that qualify for this event until the Event is expired! (Please follow our blog for latest updates about this event, and the many events to come!)

These Coupons would be arriving in your emails. (Check your SPAM and JUNK folders!) If you are sure that you have met the criteria, please feel free to contact us! We’re just an email away!

 

Please note that these Coupons are redeemable at your next Astro Purchase!

 

Please feel free to comment, or contacts us at helpdesk-billing@ogplanet.com

 

This event wouldn’t be around for forever.

 

Retiring VIP Program Announcement

Dear OGPlanet customers,

 

We want to apologize for taking such a long time to make a decision regarding the VIP Program.

However, after much consideration, we have decided to discontinue the VIP Program.

 

Please understand that that it was not easy to make this decision. The Billing team went through much evaluation and debate before deciding to discontinue it.

 

We understand that there must be questions that you have, and we hope the following would help answer some.

Regarding the previous blogpost, Special Events and Exclusive VIP Helpdesk were mention. Would these services be available?

Unfortunately, no. We feel at this point of time, our resources would be better served improving Customer Services and the Introduction of different Payment Methods to service our diverse users.

Is there a possibility that the VIP Program would be started again?

In the near future, we do not see the VIP Program starting again.

 

We apologize again for the confusion regarding the VIP Program and hope that you will understand.

We do want to hear your opinion regarding this issue.

Please feel free to comment below, or contact us at helpdesk-billing@ogplanet.com

Sincerely,

OGP Billing Team

OneBip Temporary Service Down

Dear OGPlanet customers,

Due to a technical error, some of you might have received an error message when purchasing Astro through Onebip. We have identified an internal bug in our system and have decided to take Onebip down as a temporary measure. For OneBip users, for now, you may check out Zong, alternative to OneBip, until the issue gets resolved.

We expect to resolve the issue by July 7th.

We apologize for any inconvenience. Rest assured that all the other payment gateways are not affected.

 

 

Ultimate Game Card is RETIRING

“Retirement Details

After seven years of having fun helping gamers pay online for virtual currency in OGPlanet games, Ultimate Game Card (UGC) will be retiring later this year. Ultimate Game Cards are in the process of being pulled from all retail stores and removed from online resellers. Consumers will no longer be able to buy Ultimate Game Cards after August 15th, 2014.

The last day to redeem your activated UGC codes will be September 30, 2014. So please remember to redeem your UGC codes before that date.

Related to the UGC product retirement, UltimatePoints (UPoints) will also be shut down. The last day to redeem your UPoints will be October 31, 2014.”

It is sad to see UGC retiring. However, OGPlanet will ensure that there will be alternative prepaid payment method in place before September 30th.

 

Please follow our blog to receive regular updates!

Link to Ultimate Game Card website: http://www.ultimategamecard.com/#details