FIRST EVER BILLING EVENT

Hello,

Today we would love to present you a special event!

For a short period of time, we will be holding our first ever Billing Event!!

If you purchase certain Get Astro Packages, you will be receiving various amounts of Bonus Astro Coupons!

Look at the table for more details!

Amount Purchased Bonus Astro Coupon
$20/20EUR/£20 5%
$50/50EUR/£50 10%
$100/100EUR/£100 20%
$200/200EUR/£200 25%

 

Also,

We are holding a second event that is specially organized for a very important group of users.

If, you have spent USD$450 in the 90 days, we would be sending you a 25% Bonus Coupon! We would be checking our system every 30 days for users that qualify for this event until the Event is expired! (Please follow our blog for latest updates about this event, and the many events to come!)

These Coupons would be arriving in your emails. (Check your SPAM and JUNK folders!) If you are sure that you have met the criteria, please feel free to contact us! We’re just an email away!

 

Please note that these Coupons are redeemable at your next Astro Purchase!

 

Please feel free to comment, or contacts us at helpdesk-billing@ogplanet.com

 

This event wouldn’t be around for forever.

 

Retiring VIP Program Announcement

Dear OGPlanet customers,

 

We want to apologize for taking such a long time to make a decision regarding the VIP Program.

However, after much consideration, we have decided to discontinue the VIP Program.

 

Please understand that that it was not easy to make this decision. The Billing team went through much evaluation and debate before deciding to discontinue it.

 

We understand that there must be questions that you have, and we hope the following would help answer some.

Regarding the previous blogpost, Special Events and Exclusive VIP Helpdesk were mention. Would these services be available?

Unfortunately, no. We feel at this point of time, our resources would be better served improving Customer Services and the Introduction of different Payment Methods to service our diverse users.

Is there a possibility that the VIP Program would be started again?

In the near future, we do not see the VIP Program starting again.

 

We apologize again for the confusion regarding the VIP Program and hope that you will understand.

We do want to hear your opinion regarding this issue.

Please feel free to comment below, or contact us at helpdesk-billing@ogplanet.com

Sincerely,

OGP Billing Team

How to update your credit card information

Hello,

Recently we have been receiving an overwhelming number of enquiries regarding changing Credit Card Information. So, here we are putting up a post to help you along the way.

 

If you use Credit Card to purchase Astros (and if you select to remember your credit card information), you should see that the website remembers your information (the software actually encrypts information as it’s entered — keeping credit card numbers safe and secure.)

If you recently changed your credit card and want to remove your past information, you can delete it by pressing the (X)

1

 

If you do press the (X) button, the OGPlanet Billing Website will bring you to this page to enter your new information.

 

2

 

We hope this is helpful for you.

If you find yourself having more questions or continuing having difficulty removing your past information, please fill free to comment on this blogpost or contact us at helpdesk-billing@ogplanet.com

 

OneBip Temporary Service Down

Dear OGPlanet customers,

Due to a technical error, some of you might have received an error message when purchasing Astro through Onebip. We have identified an internal bug in our system and have decided to take Onebip down as a temporary measure. For OneBip users, for now, you may check out Zong, alternative to OneBip, until the issue gets resolved.

We expect to resolve the issue by July 7th.

We apologize for any inconvenience. Rest assured that all the other payment gateways are not affected.

 

 

Ultimate Game Card is RETIRING

“Retirement Details

After seven years of having fun helping gamers pay online for virtual currency in OGPlanet games, Ultimate Game Card (UGC) will be retiring later this year. Ultimate Game Cards are in the process of being pulled from all retail stores and removed from online resellers. Consumers will no longer be able to buy Ultimate Game Cards after August 15th, 2014.

The last day to redeem your activated UGC codes will be September 30, 2014. So please remember to redeem your UGC codes before that date.

Related to the UGC product retirement, UltimatePoints (UPoints) will also be shut down. The last day to redeem your UPoints will be October 31, 2014.”

It is sad to see UGC retiring. However, OGPlanet will ensure that there will be alternative prepaid payment method in place before September 30th.

 

Please follow our blog to receive regular updates!

Link to Ultimate Game Card website: http://www.ultimategamecard.com/#details

 

 

 

 

 

Retiring Bonus Astro Coupon Announcement

Capture

 

Dear OGPlanet customers,

Effective June 4th 2014, Bonus Astro Coupon will no longer be available.

This decision was not made lightly. We have decided that our focus should be concentrated on improving customer services and introducing a variety of payment methods that suit your need.

As we begin to sunset Bonus Astro Coupon, we understand that you might have questions or concerns.

We have addressed common questions below.

What happens to my current Bonus Astro Coupon?

Any bonus coupon issued on or before June 3rd could be used before its expiry date.

When is the last day to get Bonus Astro Coupon?

It will be June 3rd.

Any possibility of Bonus Astro Coupon in the future?

As of now, No.

However, we are always open to your suggestion and idea. Please let us know what you think about this closure by commenting below.

 

Thank you again for your understanding.